Quick Answer
- What it is:
- Distance-Contract Withdrawal — a legal procedure in Germany.
- Deadline:
- 14 days
- Steps:
- 4 steps
- Cost:
- Free
- Documents:
- 3 required
- Legal basis:
- BGB §355
Important Deadlines
Statutory withdrawal window
Refund deadline after the business receives the withdrawal
Required Documents
- ✓Order confirmation / booking number
- ✓Proof of delivery date
- ✓Any withdrawal-form template the seller provided
Step-by-Step Guide
Confirm you are within the 14-day statutory withdrawal window from receipt of the goods (or contract conclusion for services).
Send an unambiguous withdrawal statement to the business — no reason has to be given, and timely sending (not receipt) meets the deadline (BGB §355).
Demand the return of all payments, including the original standard shipping cost, within 14 days of the business receiving the withdrawal (BGB §357 Abs. 1). A more expensive delivery option you chose yourself is excluded from this refund.
Return the goods per the seller's instructions or the statutory default; keep proof of dispatch.
Fees
Legal Basis
Also Known As
This procedure is commonly searched under these names:
Official Resources
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