Terms of Service

1. Introduction & Acceptance

TL;DRBy creating an account or using Clario you agree to these Terms and our Privacy Policy. You must be 18+.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and Clario.ai ("Clario", "we", "us"), an Einzelunternehmen operated from Düsseldorf, Germany. Our registered office and statutory representative are published on our Imprint page (§ 5 TMG).

These Terms govern your access to and use of the Clario.ai platform, including all associated websites, applications, APIs, and services (collectively, the "Service"). By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

You must be at least 18 years of age to use the Service. By using Clario, you represent that you meet this requirement.

2. Description of Service

TL;DRAI-powered document management for individuals + businesses: OCR, classify, translate, summarise, track deadlines, chat with your documents.

Clario.ai is an AI-powered document management platform designed to help individuals and businesses organise, analyse, translate, and act on their documents. The Service includes, but is not limited to:

• Document upload, OCR, and automated text extraction
• AI-powered classification, summarisation, and analysis
• Translation across 100+ languages
• Deadline tracking, calendar integration, and automated reminders
• AI chat assistant ("Lexi AI") for document-grounded queries
• Document generation from templates
• Multi-channel intake (web, email, Telegram, WhatsApp)

3. User Accounts

TL;DRYou provide accurate info, you keep your credentials safe, and you can delete your account anytime from Settings.

3.1 Registration. You must register for an account to access the Service. Provide accurate, current, and complete information during registration and keep it up to date.

3.2 Account Security. You are responsible for the confidentiality of your login credentials and for all activities conducted under your account. Notify us immediately at security@myclario.app if you suspect unauthorised access.

3.3 Account Termination. You may delete your account at any time through Settings. Upon deletion, all your personal data and documents will be permanently removed within 30 days, in accordance with our Privacy Policy.

4. Subscriptions, Billing & Refunds

TL;DRMonthly or annual via Stripe in Euros, VAT included for EU. Cancel anytime — paid access lasts until the period ends. Price changes get 30 days' notice.

4.1 Plans. Clario offers a free plan plus paid subscription tiers with enhanced capabilities. Pricing and feature comparisons are listed on our Pricing page.

4.2 Billing. Paid subscriptions are billed monthly or annually via Stripe. All prices are in Euros (€) and inclusive of applicable VAT for EU customers. You authorise Clario to charge your payment method at the start of each billing cycle.

4.3 Cancellation. Cancel any time from Settings. Cancellation takes effect at the end of the current billing period; you keep paid access until then. No partial refunds for unused portions, except as required by the EU right of withdrawal in Section 5 below or by applicable consumer law.

4.4 Goodwill Refunds. If you are dissatisfied with the Service within 14 days of your first paid purchase, write to billing@myclario.app and we will refund you in full, no questions asked. This is in addition to your statutory rights.

4.5 Price Changes. We may adjust pricing with at least 30 days' notice by email. Existing subscribers can cancel before the new price applies.

5. EU 14-Day Right of Withdrawal

TL;DREU consumers: 14 days to walk away after subscribing, no reason required, full refund. If you use the Service during that window you may owe a pro-rata amount for what you actually consumed.

If you are a consumer residing in the European Union, you have a statutory right to withdraw from your subscription contract within 14 days of its conclusion, without giving any reason, in accordance with Article 9 of Directive 2011/83/EU on consumer rights.

5.1 How to Exercise. Send an unambiguous statement of withdrawal — email is fine — to billing@myclario.app. You may use the model withdrawal form annexed to the Directive but it is not required.

5.2 Effects. We will refund all payments received from you, using the same means of payment, without undue delay and no later than 14 days after we receive your withdrawal notice.

5.3 Express Consent to Start Immediately. By starting to use AI processing within the 14-day window you give your express consent for the Service to begin before the withdrawal period ends and you acknowledge that you lose the right of withdrawal once the Service has been fully performed. If you exercise the right of withdrawal after the Service has begun, you must pay an amount proportional to what has already been delivered, in accordance with Art. 246a § 1 para. 2 sentence 1 no. 5 EGBGB.

For a standalone version of this right — including the Annex I model withdrawal form — see Right of Withdrawal & How to Cancel.

6. Document Processing & AI Services

TL;DRYou own your documents. We process them only to run Clario. AI output is for information — verify before acting on it.

6.1 Your Content. You retain full ownership of all documents and data you upload to Clario ("Your Content"). By uploading, you grant Clario a limited, non-exclusive, royalty-free licence to process Your Content solely to provide the Service to you.

6.2 AI Processing. Your documents are processed using artificial intelligence, including third-party AI models (e.g., OpenAI, DeepL, Cohere), for text extraction, classification, summarisation, translation, and analysis. Document content sent to AI providers is used solely to fulfil your request and is not used for model training.

6.3 AI Disclaimer. AI-generated outputs — summaries, classifications, translations, insights, suggested actions — are provided for informational purposes only. They are not legal, financial, tax, or other professional advice. You should independently verify AI outputs before acting on them. Clario is not liable for actions taken in reliance on AI-generated content.

6.4 Human-in-the-Loop for Material Actions. Filing a claim, sending a reply, paying an invoice, sharing a document externally and any other materially significant action always requires your explicit confirmation before execution.

6.5 Processing Consent. You may opt out of AI-powered processing at any time in Settings > Privacy. Opting out disables automated analysis features while preserving basic document storage.

7. Acceptable Use Policy

TL;DRDon't do anything illegal, harmful, or destructive on Clario. We can suspend accounts that try.

You agree not to use the Service to:

• Upload, store, or distribute content that is illegal, harmful, or infringes third-party rights
• Upload malware, viruses, or any malicious code
• Attempt to gain unauthorised access to the Service or other users' data
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use automated systems (bots, scrapers) to access the Service without authorisation
• Circumvent usage limits, rate limits, or security mechanisms
• Spam, harass, or engage in fraudulent activities
• Resell or redistribute the Service without written permission

We reserve the right to suspend or terminate accounts that violate this policy, with or without prior notice.

8. Intellectual Property

TL;DRClario's software and brand belong to Clario. Your documents stay yours. Any feedback you give us, we can use.

8.1 Our IP. The Service, including its software, design, branding, documentation, and all related intellectual property, is owned by Clario.ai (the operator named in the Imprint) and protected by applicable copyright, trademark, and other laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

8.2 Your IP. You retain all intellectual property rights in Your Content. Clario does not claim ownership of any documents or data you upload.

8.3 Feedback. If you provide suggestions, ideas, or feedback about the Service, you grant Clario a non-exclusive, royalty-free licence to use and incorporate such feedback without obligation.

9. Availability & Support

TL;DRWe aim high on uptime, no SLA on the free plan. Email support@myclario.app for help.

9.1 Uptime. We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable for maintenance, updates, or events beyond our control.

9.2 Support. Email support@myclario.app. Response times depend on your subscription plan.

9.3 Modifications. We may modify, update, or discontinue features of the Service at any time. Material changes will be communicated to active users with reasonable advance notice.

10. Notice & Takedown Procedure (DSA)

TL;DRSee something illegal? Email abuse@myclario.app with a clear description. We act promptly and notify the uploader, per Regulation (EU) 2022/2065.

In accordance with Article 16 of Regulation (EU) 2022/2065 (the Digital Services Act), any person may notify us of content stored on the Service that they consider illegal. We act diligently and report transparently on action taken.

10.1 Submit a Notice. Send a notice to abuse@myclario.app containing: (a) a sufficiently substantiated explanation of why the content is alleged to be illegal; (b) a clear indication of the exact electronic location (e.g., the URL or shared link); (c) your name and email; (d) a statement of good-faith belief that the notice is accurate and complete.

10.2 Our Response. We will confirm receipt of any notice without undue delay and process it within a reasonable timeframe. We will inform both the notifier and the affected uploader of our decision and the reasoning, along with the available redress options under our internal complaint-handling system and out-of-court dispute settlement bodies designated under Article 21 DSA.

10.3 Repeat Infringers. Accounts that repeatedly upload manifestly illegal content will be suspended in accordance with Article 23 DSA after a prior warning.

11. Limitation of Liability

TL;DRService is provided as-is. We're not liable for indirect damages. Our total liability is capped at what you paid us in the last 12 months. Nothing in these Terms limits liability for gross negligence, intent, or anything mandatory law forbids us to exclude.

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Clario shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or business opportunities, arising from your use of or inability to use the Service.
• Our total aggregate liability for any claims arising from these Terms or the Service shall not exceed the amount you paid to Clario in the 12 months preceding the claim.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, intentional misconduct, or any liability that cannot be excluded under applicable law (including § 309 BGB for German consumers and Council Directive 93/13/EEC for EU consumers).

12. Indemnification

TL;DRIf you break these Terms or third-party rights and Clario gets sued because of it, you cover us. Standard SaaS clause.

You agree to indemnify and hold Clario, its officers, employees, and partners harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party rights. This clause does not apply to liabilities that cannot be lawfully indemnified under applicable consumer law.

13. Force Majeure

TL;DRIf something genuinely out of our hands knocks us offline — outage at a major cloud, war, natural disaster — we're not liable for the downtime. We'll communicate and resume as soon as possible.

Clario shall not be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, governmental orders, labour disputes, internet or telecommunication outages, or failures of major cloud infrastructure providers. We will communicate the nature and expected duration of any such event and resume performance as soon as reasonably practicable.

14. Governing Law & Dispute Resolution

TL;DRGerman law governs. Disputes go to Düsseldorf courts unless your home consumer law says otherwise. EU users can also use the ODR platform.

14.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict-of-laws principles and the UN Convention on Contracts for the International Sale of Goods (CISG).

14.2 Jurisdiction. Any disputes shall be subject to the exclusive jurisdiction of the courts of Düsseldorf, Germany, unless mandatory consumer protection laws of your country of residence provide otherwise.

14.3 EU Online Dispute Resolution. The European Commission provides an Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

15. Changes to These Terms

TL;DRMaterial changes: 30-day email notice. Cosmetic edits: change-log entry only.

We reserve the right to update these Terms. Material changes will be communicated via email or in-app notice at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

16. Severability & Entire Agreement

TL;DRIf one clause fails legally, the rest still stands. These Terms + the Privacy Policy are the full deal between you and Clario.

16.1 Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16.2 Entire Agreement. These Terms, together with our Privacy Policy and Sub-Processor List, constitute the entire agreement between you and Clario with respect to the Service, superseding any prior agreements.

16.3 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, on notice to you.

17. Contact

TL;DRLegal questions: legal@myclario.app. Registered address on the Imprint.

18. Change Log

TL;DREvery revision recorded. Read what changed before agreeing.

• May 17, 2026 — v2.0. Added EU 14-Day Right of Withdrawal (§ 5), Notice & Takedown procedure under the Digital Services Act (§ 10), Force Majeure (§ 13), Entire Agreement & Assignment (§ 16). Added plain-language summaries, anchor-linked table of contents, reading-time estimate. Replaced placeholder postal address with a single link to the Imprint. Goodwill refund clause clarified as additive to statutory rights. German consumer law references (§ 309 BGB, § 36 VSBG) made explicit.
• March 27, 2026 — v1.0. Initial Terms of Service.